Frequently Asked Questions

Question I forgot my membership password, what should I do?
Answer

If you click on the "forgot password" button by entering your e-mail address that you created a membership to our system, your new password will be sent to your e-mail address.

Question Which cargo company do you work with?
Answer

Your orders you will create through our site are delivered to you with the assurance of Yurtiçi Kargo.

Question When will my cargo arrive?
Answer

All products you purchase are delivered to cargo within 1-4 business days. The estimated arrival time is 1 business day for shipments within Istanbul and 1 to 4 business days for shipments outside Istanbul. The cargo company will deliver your order to the address you specify between 09.00-18.00 on working days.

Question How can I return my purchase?
Answer

You can return the products you purchased from www.erimos.co free of charge within 14 days from the date of receipt.

Since your E-Archive invoice is sent to you by e-mail, it is not obligatory to submit the invoice to us for returns.

Return shipments made with Mng Kargo 786564556 code are free of charge. If other cargo companies are preferred, the payment belongs to the sender; counter-paid cargo will not be accepted.

Mng Kargo Free Return Code: 786564556

The address to send the product for return is indicated below. This address is defined in the script.

Zekeriyakoy Mah. Akgerdanlı Kuşu Sok. No:11 Apartment:3 Sarıyer/Istanbul

Question When will the product or products I returned be refunded?
Answer

After your cargo reaches our warehouse, if the products comply with our return policy, your return acceptance process is made and your refund will be made to your card you have paid within 7 business days at the latest. You can find out from the cargo company whether your return cargo has been received by us.

The time for your refund to be reflected in your account may vary depending on your bank. Please do not forget to check your account.